Terms of service
TERMS OF SERVICE
Last updated: 9/15/2026
Welcome to My Mag Essentials.
These Terms of Service (“Terms”) apply to your use of the My Mag Essentials website and your purchase of products through our online store.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or purchasing from us.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. About My Mag Essentials
This website is operated by My Mag Essentials, an Australian business.
Throughout these Terms, “My Mag Essentials,” “we,” “us,” and “our” refer to My Mag Essentials.
Our website is hosted on the Shopify platform, which provides the e-commerce technology that allows us to offer our products for sale online.
2. Using Our Website
You agree to use our website only for lawful purposes and in a manner that does not:
- Violate any applicable law or regulation
- Infringe the rights of another person or business
- Interfere with the operation or security of our website
- Introduce malicious software, viruses or harmful code
- Attempt to gain unauthorised access to our systems
- Copy, reproduce, scrape or commercially exploit our website or its content without permission
- Submit false, misleading or fraudulent information
- Interfere with another customer's use of our website
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, prices and other product information displayed on our website are accurate and up to date.
However:
- Product colours may appear differently depending on your device or screen.
- Packaging may vary from photographs shown on the website.
- Product information may be updated from time to time.
- Availability may change without notice.
We reserve the right to correct genuine errors or inaccuracies in product information, pricing or availability.
Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.
4. Health and Product Information
Information provided on our website about magnesium products, ingredients, wellness, skincare or other health-related topics is provided for general informational purposes only.
Our website content is not intended to constitute medical advice, diagnosis or treatment.
You should consider your individual circumstances and seek appropriate professional medical advice where necessary, particularly if you are pregnant, breastfeeding, taking medication, managing a medical condition, or have concerns about using a particular product.
Always read product information, directions and ingredient information before use.
If you experience an unexpected reaction or have concerns about a product, discontinue use and seek appropriate professional advice.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
5. Products and Availability
Products displayed on our website are subject to availability.
We reserve the right to:
- Limit quantities purchased
- Discontinue products
- Modify product specifications
- Update product descriptions
- Correct product availability information
- Refuse or cancel an order where permitted by law
If we need to cancel an order after payment has been made, we will notify you and provide any refund that is required.
6. Prices
All product prices are displayed in the currency shown on the website at the time of purchase.
Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where required to correct a genuine pricing or administrative error.
Shipping charges, where applicable, will be displayed during the purchasing process.
7. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted in every circumstance.
We reserve the right to refuse or cancel an order where permitted by law, including where:
- Product availability has changed
- There is a genuine pricing or listing error
- We suspect fraudulent or unauthorised activity
- An order appears to have been placed for unauthorised resale
- There is an issue with payment or billing information
- We are unable to fulfil the order for a legitimate reason
If we cancel an order after payment has been received, we will arrange the appropriate refund.
8. Customer Information
When placing an order or using certain features of our website, you agree to provide information that is accurate, complete and current.
This may include:
- Name
- Email address
- Billing information
- Shipping address
- Contact information
- Payment information
You are responsible for ensuring that the information you provide allows us to process and deliver your order correctly.
Our collection and handling of personal information is explained in our Privacy Policy.
9. Payment
Payments are processed through the payment methods and payment providers available at checkout.
You agree that the payment information you provide is accurate and that you are authorised to use the selected payment method.
We do not intentionally retain complete payment card details on our own systems where payment processing is handled by third-party payment providers.
Payment providers may have their own terms and privacy policies.
10. Shipping and Delivery
We will process and ship orders according to the shipping options available at checkout.
Delivery timeframes provided on our website are estimates and may vary depending on destination, shipping provider, customs processes, weather, carrier delays and other circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address.
Where an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs may apply where permitted by law.
For more information, please see our Shipping Policy.
11. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled according to our Refund & Returns Policy.
Nothing in our Returns Policy or these Terms is intended to exclude, restrict or modify rights and remedies available to consumers under the Australian Consumer Law.
Where a product has a problem covered by the Australian Consumer Law, the appropriate remedy will be provided in accordance with applicable law.
Please review our Refund & Returns Policy before making a purchase.
12. Promotions and Discounts
From time to time, we may offer promotions, discounts, coupon codes or other special offers.
Each promotion may have specific terms, including:
- Eligibility requirements
- Start and end dates
- Minimum purchase requirements
- Product exclusions
- Quantity limitations
- Restrictions on combining promotional offers
Promotional offers cannot be transferred or redeemed for cash unless expressly stated.
We reserve the right to correct genuine errors and withdraw or modify a promotion where permitted by law.
13. Intellectual Property
Unless otherwise stated, the content on this website—including text, product descriptions, photographs, graphics, logos, designs, videos, branding and other materials—is owned by or licensed to My Mag Essentials.
You may access and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.
14. Customer Reviews, Feedback and Submissions
If you submit a review, testimonial, photograph, comment, suggestion or other content to us, you agree that:
- You have the right to submit the content.
- The content is not knowingly false or misleading.
- The content does not infringe another person's rights.
- The content does not contain unlawful, abusive, threatening or harmful material.
- The content does not contain malicious software.
By submitting content to us, you grant My Mag Essentials permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
We reserve the right to remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.
15. Third-Party Services and Links
Our website may use or link to third-party services, applications, websites, payment providers, delivery providers, social media platforms or other services.
Third-party services operate according to their own terms and privacy policies.
Where you interact directly with a third-party service, you are responsible for reviewing its applicable terms and policies.
We are not responsible for third-party websites or services that we do not control, except where responsibility cannot lawfully be excluded.
16. Website Availability and Security
We make reasonable efforts to maintain the availability and security of our website.
However, we do not guarantee that the website will always:
- Be available
- Be uninterrupted
- Be completely secure
- Be free from errors
- Be free from viruses or other harmful components
Website availability may be affected by maintenance, technical problems, hosting issues, service-provider outages or other circumstances beyond our reasonable control.
17. Limitation of Liability
To the maximum extent permitted by law, My Mag Essentials will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
However, nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy, liability or obligation that cannot lawfully be excluded, restricted or modified, including rights and remedies available to consumers under the Australian Consumer Law.
Where Australian Consumer Law applies, our liability will be dealt with in accordance with those laws.
18. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters
- Severe weather
- Fires
- Floods
- Government restrictions
- Industrial disputes
- Transport disruptions
- Delivery-provider failures
- Internet or telecommunications failures
- Cybersecurity incidents
- Power outages
- Other events outside our reasonable control
Where possible, we will take reasonable steps to minimise the impact of such circumstances.
19. Privacy
Your use of our website and the information you provide to us are also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business
- Our products and services
- Our website
- Our policies
- Applicable laws or regulations
When we make changes, we will update the “Last updated” date at the top of this page.
The updated Terms will apply from the date they are published, subject to applicable law.
21. Governing Law
These Terms are governed by the laws applicable in Queensland, Australia, except where another law is required to apply.
Any dispute arising in connection with these Terms will be subject to the applicable courts and laws of Queensland, Australia, subject to any rights or remedies that cannot lawfully be excluded.
22. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
If it cannot be made enforceable, it will be removed to the extent necessary, without affecting the validity of the remaining provisions.
23. No Waiver
If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.
24. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy and any other policies expressly referenced on our website, form the terms governing your use of our website and purchase of our products, subject to any rights that cannot lawfully be excluded.
25. Contact Us
If you have any questions about these Terms of Service, please contact us:
My Mag Essentials
Email: info@mymagessentials.com
Website: mymagessentials.com
Australia