Privacy policy
Privacy Policy
Last updated: 9/15/2026
My Mag Essentials respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with us.
This Privacy Policy explains how My Mag Essentials collects, uses, stores and discloses personal information and how you can access or correct the information we hold about you.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
My Mag Essentials
Website: mymagessentials.com
Email: info@mymagessentials.com
Australia
For privacy-related enquiries, requests or complaints, please contact us using the email address above.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
Information you provide to us
This may include:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order details
- Products purchased
- Payment-related information necessary to process your order
- Information you provide when contacting customer support
- Information provided through contact forms
- Information provided when requesting a return, refund or exchange
- Information you provide when subscribing to our email or marketing communications
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through Shopify, cookies, analytics technologies and other website technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location information
- Pages visited
- Products viewed
- Referring website or source
- Date and time of visits
- Website interactions
- Shopping activity
- Technical information about your device and browser
This information may help us understand how visitors use our website, improve the customer experience, maintain website security and measure the effectiveness of our marketing.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly and to understand how visitors interact with our store.
Cookies may be used to:
- Remember items in your shopping cart
- Maintain your shopping session
- Remember certain preferences
- Improve website functionality
- Understand website traffic and usage
- Measure marketing performance
- Improve our products, website and customer experience
- Support relevant advertising where applicable
Some cookies are necessary for the operation of the website, while others may be used for analytics or marketing purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
5. How We Use Your Personal Information
We may use your personal information for purposes including:
Processing orders
To:
- Process and fulfil your orders
- Arrange delivery
- Send order confirmations
- Provide shipping updates
- Process payments
- Handle returns, refunds and exchanges
- Provide customer support
Operating and improving our website
We may use information to:
- Maintain and improve our website
- Improve navigation and usability
- Understand how customers use our store
- Identify technical issues
- Improve our products and services
- Protect our website against fraud, abuse or security threats
Marketing and communications
Where permitted by law and where applicable, we may use your information to:
- Send newsletters
- Provide promotional information
- Inform you about products, offers or updates
- Send abandoned-cart or other transactional/marketing communications
- Measure the effectiveness of our communications
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
6. How We Collect Personal Information
We may collect personal information directly from you when you:
- Create or use an account
- Place an order
- Subscribe to our newsletter
- Complete a contact form
- Contact customer support
- Request a return or refund
- Submit a review or testimonial
- Participate in a promotion or other activity
- Interact with our website
We may also receive information automatically when you browse or interact with our website through cookies and similar technologies.
7. Payment Information
When you make a purchase, payment information may be processed by the payment provider selected at checkout.
We do not intend to store your complete payment card details on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
Where appropriate, payment information may be processed or stored outside Australia.
8. When We Share Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our products and services.
Depending on how our store is operated, this may include sharing information with:
- Shopify and services supporting our online store
- Payment processors
- Shipping and delivery providers
- Technology and website service providers
- Email and SMS marketing providers
- Customer support providers
- Analytics providers
- Advertising and marketing platforms
- Fraud-prevention and security providers
- Professional advisers
- Government authorities or regulators where required by law
We only disclose information where there is a legitimate business, operational or legal reason to do so.
We do not sell your personal information as a product to third parties.
9. Overseas Disclosure of Personal Information
Some service providers we use may operate or store information outside Australia.
As a result, your personal information may be disclosed to or stored by overseas service providers, depending on the services used to operate our website, process payments, provide marketing, analytics, technology, customer support or delivery services.
The countries involved may vary depending on the service providers we use.
Where required, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable privacy obligations.
Store-owner action before publishing: My Mag Essentials should confirm the actual third-party providers and countries involved so this section can be made more specific where practicable. Australian Privacy Principle 1 specifically requires an APP privacy policy to address likely overseas disclosures and, where practicable, the countries involved.
10. Email and Marketing Communications
If you subscribe to our marketing communications, we may use your email address to send you information about:
- Products
- New releases
- Promotions
- Special offers
- Educational content
- Store updates
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to your orders or account where necessary.
11. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include appropriate technical and organisational safeguards and restricting access to personal information to people and service providers who need it for legitimate purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a data breach that requires notification under applicable law, we will respond in accordance with our legal obligations.
12. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfil orders
- Provide customer service
- Maintain business and transaction records
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
- Protect our business and customers
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.
13. Accessing Your Personal Information
You may request access to personal information that we hold about you.
If you would like to request access, please contact:
We may need to verify your identity before providing access to personal information.
There may be circumstances where access cannot be provided, or where an exception applies under applicable privacy law. If this occurs, we will explain the reason where we are permitted to do so.
14. Correcting Your Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect, incomplete or inaccurate, please contact us at:
Please tell us what information needs to be corrected and, where appropriate, provide the correct information.
We will consider your request and take reasonable steps to correct information where necessary.
15. Privacy Complaints
If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us first:
Email: info@mymagessentials.com
Please provide:
- Your name
- Details of your concern
- Any relevant order or correspondence information
- The outcome you are seeking
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
The OAIC provides guidance on privacy complaints and the Australian Privacy Principles.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms or other services.
If you follow a link to a third-party website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
17. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to the services or technologies we use
- Changes to our information-handling practices
- Changes to applicable legal or regulatory requirements
When we update this policy, we will update the “Last updated” date at the top of the page.
We recommend checking this page periodically for the latest version.
The OAIC recommends keeping an APP privacy policy current and updating it when information-handling practices change.
19. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
My Mag Essentials
Email: info@mymagessentials.com
Website: mymagessentials.com
Australia