Shipping policy
SHIPPING POLICY
Last updated: 9/15/2026
At My Mag Essentials, we aim to make the delivery process as simple and transparent as possible. This Shipping Policy explains how orders are processed, shipped and delivered.
If you have any questions about your order or delivery, please contact us at info@mymagessentials.com.
1. Order Processing
Orders are processed after payment has been successfully received.
We aim to process and dispatch orders as promptly as possible. Processing times may vary depending on order volume, product availability, weekends, public holidays and other circumstances.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.
Please make sure your shipping information is accurate before completing your purchase.
2. Shipping Within Australia
We ship our products throughout Australia.
Estimated delivery time within Australia is approximately:
2–6 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier and circumstances outside our control.
Remote and regional locations may require additional delivery time.
3. International Shipping
We may offer international shipping to selected destinations.
Estimated international delivery time is approximately:
3–20 business days
International delivery times can vary considerably depending on the destination, shipping carrier, customs processing and other circumstances outside our control.
For destinations where standard international shipping is not available or where special shipping arrangements are required, please contact us at:
We will advise you of the available shipping options and applicable costs.
4. Shipping Costs
Shipping costs are calculated according to the destination, order and shipping method selected.
Where applicable, shipping charges will be displayed during checkout before you complete your purchase.
International shipping charges may vary depending on the destination and shipping service available.
5. Tracking Your Order
Where a trackable shipping service is used, tracking information will be provided when available.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for an extended period, please contact us at:
We will do our best to assist you in locating your order.
6. Delivery Delays
While we work to provide accurate delivery estimates, delays can occasionally occur.
Delays may be caused by circumstances including:
- Shipping carrier delays
- Severe weather
- Public holidays
- Customs processing
- Incorrect or incomplete delivery information
- High shipping volumes
- Natural disasters
- Transport disruptions
- Other circumstances outside our reasonable control
A delivery estimate is therefore not a guaranteed delivery date.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please check your:
- Full name
- Street address
- Suburb/city
- State/province
- Postcode
- Country
- Contact information
If you realise that your shipping information is incorrect, contact us as soon as possible at info@mymagessentials.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional shipping charges may apply where an order needs to be re-shipped due to an incorrect address supplied by the customer.
8. Lost or Missing Packages
If your order shows as delivered but you cannot locate it, please first check:
- Your delivery address
- Your mailbox or usual delivery location
- With other household members
- With neighbours
- Any delivery instructions associated with the order
- The tracking information provided by the carrier
If you still cannot locate your package, contact us at info@mymagessentials.com with your order number and tracking information.
We will work with you and, where appropriate, the shipping provider to investigate the issue.
9. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and products and contact us at:
Please include:
- Order number
- Description of the damage
- Photographs of the packaging
- Photographs of the affected product
We will assess the issue and advise you of the next steps.
Where a product is damaged or otherwise fails to meet applicable consumer guarantees, your rights under the Australian Consumer Law are not affected by this Shipping Policy.
10. International Customs, Duties and Taxes
For international orders, additional customs duties, taxes, import charges or other fees may apply depending on the destination country.
Where applicable, these charges may be imposed by the destination country's customs or tax authorities.
Unless expressly stated otherwise at checkout, the customer is responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
My Mag Essentials does not control customs processing times or charges imposed by foreign authorities.
Customers are responsible for ensuring that products can legally be imported into their destination country.
11. Delivery to Remote Areas
Orders being delivered to remote or regional locations may take longer than the standard estimated delivery timeframe.
Additional shipping charges may also apply in certain circumstances.
If additional charges are required, we will contact you where appropriate before proceeding.
12. Shipping Restrictions
Some products or shipping services may not be available for delivery to every country or location.
International orders may also be subject to restrictions imposed by customs authorities, postal services or other shipping providers.
If we are unable to ship an order to your selected destination, we will contact you and arrange the appropriate next step.
13. Order Changes and Cancellation
If you need to change or cancel an order, please contact us as soon as possible at:
We will try to accommodate your request where the order has not yet been processed or dispatched.
Once an order has been dispatched, we may not be able to make changes or cancel the shipment.
Any applicable refund will be handled according to our Refund & Returns Policy and applicable law.
14. Shipping and Returns
Shipping costs and return shipping arrangements are separate from our standard delivery service.
For information about returning a product, receiving a refund or exchanging an item, please see our:
Refund & Returns Policy
Nothing in this Shipping Policy limits any rights or remedies available to consumers under the Australian Consumer Law.
15. Contact Us
If you have questions about shipping or need help with an order, please contact us:
My Mag Essentials
Email: info@mymagessentials.com
Website: mymagessentials.com
Australia
We are happy to assist with shipping-related questions and order enquiries.