Shipping and Returns: Delivery, Refunds & Exchanges
Shipping and Returns
Shipping and returns information is provided below to help you understand our delivery process, estimated shipping times, return requirements, refunds and exchanges.
Shipping and Delivery
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Once your order is placed, we try our best to verify, prepare your order, and have it packaged and shipped as quickly as possible. Usually most items ship within 1–3 days.
Some items may take up to 5 days to ship. This exception is either due to high demand for the product or during peak seasons such as holidays.
The timeframe for your order delivery is heavily reliant on your location. Most items are delivered within 1–3 days to major parts of Australia. International orders may take up to 2 weeks.
If more than 3 weeks have passed and your order has not been delivered, please contact our customer service team at info@mymagessentials.com and we will assist you as best we can.
These are estimated delivery times only. Occasionally, there may be delays due to shipping errors or international customs sorting.**
Here at My Mag Essentials, we value your business and work our best to fulfil your orders as quickly as possible.
If you have any questions regarding your order, shipping and returns, please contact us at info@mymagessentials.com and we will respond as soon as possible.
Thank you for shopping at My Mag Essentials.
Returns
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Our shipping and returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition or that is damaged.
- Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at info@mymagessentials.com.
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@mymagessentials.com.
Shipping
To return your product, you should mail your product to:
69 Black Mountain Range Road, Black Mountain QLD, 4563, Australia.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you!
Blessings,
My Mag Essentials